Delivery Information

Shipping and Handling Shipping

Charges are calculated during the checkout process. 

Free Shipping is available on all packs and orders over $450 within North America. 

Most items are shipped within 5 days and can take up to 10 days for delivery. Some items may be temporarily out of stock. You will be notified of any delays greater than 2 weeks. 

Any requests for split deliveries may attract additional shipping charges. 

Returns Policy 

All items are sold on a firm sale basis. Please contact us regarding orders incorrectly placed, incorrectly filled or damaged. 

Orders delivered with Free Shipping will be charged the actual cost of shipping if the goods are to be returned or replaced for reasons other than supplier error. Return shipping is the responsibility of the customer. 

Wholesale orders placed incorrectly will be required to pay both the return shipping and the original actual cost of shipping the product, prior to replacement of the goods. 

Terms of Use

Orders made through this website

 
No refunds given for resources purchased unless deemed faulty. A credit note may be issued within two weeks of purchase if the resource is unused / unopened excluding consumable products which are sold on a firm sale basis. Return postage is the responsibility of the purchaser.

All online orders must be paid for at time of order or prior to dispatch. You will be notified of any delays over 2 weeks.  Hospital purchase orders accepted.