Frequently Asked Questions

Please find answers to your questions below. If you have a specific question that is not addressed here, please email us, and we will respond to your question.

  
  
 
QHow long will my order take?
AOrders are dispatched within 5 days and may take up to 10 working days for delivery. Some items may be temporarily out of stock. We will notify you of any delays greater than 2 weeks. 
 
QWhat if I have an urgent order?
AYou may request that the items available immediately be sent urgently. Items on backorder will attract additional shipping charges.
 
QIs it safe to send my credit card details?
AYes, this is a secure site using the Paypal payment gateway. You can pay using your Paypal account or enter your credit card details. 
 
QWho decides on the suitability of resources to appear on this site?
AAmanda Clark and the team of Accredited Practising Dietitians at Great Ideas in Nutrition, Coolangatta.
 
QI am outside North America. Can I place an order? 
AYes, submit your order and we will quote you on the additional shipping charges.