Frequently Asked Questions

Please find answers to your questions below. If you have a specific question that is not addressed here, please email us, and we will respond to your question.

   
   
 
Q How long will my order take?
A Orders are dispatched within 5 days and may take up to 10 working days for delivery. Some items may be temporarily out of stock. We will notify you of any delays greater than 2 weeks. 
 
Q What if I have an urgent order?
A You may request that the items available immediately be sent urgently. Items on backorder will attract additional shipping charges.
 
Q Is it safe to send my credit card details?
A Yes, this is a secure site using the Paypal payment gateway. You can pay using your Paypal account or enter your credit card details. 
 
Q Who decides on the suitability of resources to appear on this site?
A Amanda Clark and the team of Accredited Practising Dietitians at Great Ideas in Nutrition, Coolangatta.
 
Q I am outside North America. Can I place an order? 
A Yes, submit your order and we will quote you on the additional shipping charges.